Distance Learning

Tulane University School of Public Health and Tropical Medicine Complaint Process

Notification of Tulane University SPHTM Complaint Process for Program Integrity

In compliance with the United States Department of Education's Program Integrity Rule, all distance learning students have the right to make a complaint. Students should try to resolve complaints or issues directly with Tulane University.

Please refer to Complaint Notification Policies. However if an issue cannot be resolved internally, a complaint about Tulane University may be filed with Louisiana or the state in which you reside. Please refer to the following list of State Agencies for contact information.

An individual may file a complaint against Tulane University alleging a violation of one or more of the following categories:

  • Complaints that allege a violation of state consumer protection laws that include but are not limited to fraud and false advertising.
  • Complaints that allege a violation of state law or rule relating to the licensure of post-secondary institutions.
  • Complaints relating to the quality of education or other state or accreditation requirements.

Under Tulane University policies and procedures, an individual should use the institution's internal complaint or review policies and procedures prior to contacting the state agencies.

Tulane University Complaint Process

Contact information for Tulane University for School of Public Health Distance Learning Programs

Tulane University complies with the provision of the Family Education Rights and Privacy Act of 1974 (Buckley Amendment), which was enacted to protect the privacy of education records, to establish the right of students to inspect and review their education records and to provide guidelines for the correction of inaccurate or misleading data. The Family Educational Rights and Privacy Act (FERPA) afford students certain rights with respect to their education records.

If you have an issue with a course please contact the course instructor. If you cannot resolve the issue with your instructor contact your faculty advisor. Distance learning students, your faculty advisor is Kathy Carneiro, 504.988.1667 or

Issues not resolved with your faculty advisor may be further directed to:

  • Senior Associate Dean for Academic Affairs at Tulane School of Public Health:
    Dr. LuAnn White

For a detailed description and list of contacts for issues not resolved at the School of Public Health, please click here.

Outside State Complaint Process

Contact Information for Outside State Complaints Relating to Distance Learning

The Distance Learning program is an important part of SPHTM's program offerings. The U.S. Department of Education requires that institutions offering distance learning must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate State Agencies for handling complaints in the student's state.

Additional Resources


CAEPH, 1440 Canal Street, New Orleans, LA 70112, 504-988-1774