About Technology Services

Charlie McMahon, Vice President for Information Technology, Chief Technology OfficerTechnology Services provides information technology services that meet the needs of the Tulane University community and enables Tulane’s mission by delivering technology solutions that support achieving institutional goals and objectives.


Charlie McMahon, Vice President for Information Technology & Chief Technology Officer

Technology Services divisions:

Mary Walsh, Assistant Vice President Software Application ServicesSoftware Application Services serves as the university’s enterprise information systems organization. These services include running the Banner and TAMS systems as well as multiple other applications and databases.


Mary Walsh, Assistant Vice President for Academic and Administrative Computing

Hunter Ely, Chief Information Security Officer, Technology Security Services

Information Security Office serves as the university’s IT security and business continuity organization. These services include policy review and enforcement; and computer, data, and administrative applications security related services.


Hunter Ely, Information Security and Policy Officer

Lieu Tran, Deputy Chief Technology OfficerTulane’s Infrastructure Services provides the backbone for Tulane’s technology strategy, including the operation of several data centers at multiple sites, enterprise level application  and web hosting, business continuity planning, building and managing the voice and data network both wired and WIFI, and providing secure Unix based hosting for key enterprise data. Key applications include mail servers, authentication/domain servers, file servers, web and media servers, and back-end database servers.


Lieu Tran, Assistant Vice President for Information Technology Infrastructure, Deputy CTO





Network Operations and Support Center monitors network and systems throughout Technology Services infrastructure.


Tom Gerace, Assistant Vice President for Enterprise Services


Technology Administrative Services  serves as the internal support organization for Technology Services. These services include financial and staffing issues as well as other organizational support activities.



Olivia Mitchell, Director of Technology Administrative Services


Technology Services Staff


Charlie McMahon
Vice President for Information Technology &
Chief Technology Officer

Hunter Ely
Assistant Vice President
Information Security and Policy Officer

Tom Gerace
Assistant Vice President
for Enterprise Services

Lieu Tran
Assistant Vice President
for Information Technology Infrastructure, Deputy CTO

Olivia Mitchell
Technology Administrative Services

Mary Walsh
Assistant Vice President for
Academic and Administrative Computing




Leela (Krishna) Alapati
Senior Database Administrator

Gina Allen
Communications and
Information Security Policy Specialist

David Akirtava
Instructional Technology Specialist

Tanya Ambrose
Security Administrator

Eric Anderson
Language Learning Lab - User Services Analyst II

Jonathan Beals
Telecommunications Specialist

Joseph Bao-Loc Trung
Systems Administrator II

Frank Batchen
User Services Analyst Team Lead

Patrick Bingham
Web Developer II

Bruce Boucree
TIS Analyst II/Payroll & HR

Kathy Bourgeois

Sheri Bouyelas
Telecommunications Specialist

Keith Brown
Telecommunications Specialist

Michael Brown
User Services Analyst II

Mark Bryant

San Burras
Accountant II

Danmei (Grace) Cai
Senior COGNOS Applications Developer

Jamie Causey
Senior System Administrator

Chris Cawley
Web Developer II

Tom Cheek
Senior Systems Administrator/Web Applications

Xiang Chen
ETL Data Warehousing Administrator, Business Intelligence & Analytics

Tim Deeves

Travis Detillier
User Services Analyst II

John Ducote
User Services Analyst II

Andrew Duke
User Services Analyst II

Delvin Dumas
Technical Operations Support Specialist

Don Elbers
Assistant Director of Media Services

Deborah Elzie
Payson Institute – Instructional Designer

Justin Eschette
User Services Analyst

Helen Fan
Senior Oracle DBA

Carrie Fisher
Information Systems Specialist

Tiffany Gaines
User Services Analyst II

Bobbie Garner-Coffee
Instructional Technology Specialist

Gary Forrest
User services Analyst II

Joseph Ghattas
Project Engineer/Manager

Aaron Gibson
Senior Web Developer

Glenn Giffin
Senior System Administrator (Team Lead)

Michael Griffith
Faculty Technology Coordinator – Team Leader

Larry Hamilton
User Services Analyst III - Team Lead

Scott Hamilton
Senior Network Engineer

Vicki Hankton
Office Manager

Chris Hirschey
User Services Analyst

Heather Hornsby
Technical Operations Support Specialist

Bill Hurley
Senior Database Administrator

Ben Jennings
Network Administrator – Student Health

Bryan Jones
Telecommunications Specialist

Sheldon Jones
Associate Director of Technical Support

Scott Kehoe
Sr Network Engineer

Savanna King
Application Developer III

Wendy King
Accountant I

Michael Lambert
System Administrator (AIX)

Joy Landry
Application Developer III

Terry Laurent
Technical Operations Support Specialist

Victoria Law
Technical Operations Support Specialist

Carlos Le
Systems Administrator II

Brad Leblanc
Systems Administrator

Mark Liggett
Senior IT Security Analyst

Christi Longlois
Lead Cognos Trainer

Jason Lorino
System Administrator

John Louviere
System Administrator




Salvador Marchese
Senior Computer Operator

Keith Martin

Amery Martinat
Applications Developer I

Hunter McMillan
Encryption Services Analyst

Lourdes Mega
Lead Banner Trainer

Saroj Mehta
Accountant I

Shane Mills
Web Developer II

Vijay Motaparthi
Senior Database Administrator

Brian Murden
System Administrator

Dennis Nguyen
User Services Analyst III

Burnell Offord
Programmer/Analyst/Accounts Receivable

Ruth Peacock
Executive Secretary

Jeremy Pelegrin
Senior System Administrator

Arielle Pentes
School of Liberal Arts– Web Manager/Multimedia Dev Spec

Tue Pham
Systems Engineer

Paul Poissenot
Systems Administrator II

Shinola Powell-Wright
Multimedia Production Specialist

Venkata Puttagunta
EBS Developer

Tuan "Jesse" Quach
Technical Operations Support Specialist

Glenda Rachal
Telecommunications Specialist

William (Bill) Rachal
Director, Enterprise Applications

Robert Randall
Lead HCM Trainer

Tim Riley

Craig Rock
Multimedia Production Specialist

Lee Rubin
Instructional Technology Specialist

Bram Sanchez
Information Technology Manager

Don Scherer
Systems Administrator II – Storage Specialist

Lupe Scherer
Accounting Analyst

Irvin Schwarz
School of Continuing Studies – User Services Analyst III

Roger Serrano
Student Systems Application Developer

Matt Shackelford
Technical Operations Support Specialist

Prabal Singh
Senior Cognos Applications Developer

Nick Skaggs
Systems Administrator II

Cheryl Sterling

Bryan Stroebel
Manager, Advanced Applications

Patricia Sullivan

Hope Sun
Sr. Database Administrator

Nag Sunkara
TS/Oracle Applications Developer II

Jevon Tate
User Services Analyst II

Tina Taylor
Telecommunications Specialist

Derek Toten
Director, Academic Technology Services

Hoang Tran
High Performance Computing Administrator

Jonathan Tran
Applications Developer II

Van-Ha Tran
TIS Analyst II/Financial Aid

Gary Valence
TIS Analyst II/Payroll & HR

Joe Van Meter
Sr. Oracle Applications Developer

Chris Villemuer
Systems Administrator II

Tommy Vu
BI Analytics Team Lead

Clement Wang
TIS Analyst II/Admissions Developer

Darren Wexler
User Services Analyst II

Angel Williams
Manager, Network Operations Center

Jerry Wilson
Director, Telecommunications

Chris Wood
TUPD Senior Support Analyst

Antoine Young
USA II - Camera Specialist

David Zeringue
Classroom Learning Environment Designer

Xiguang Zhao
Web Developer III

Brian Zitzmann
Applications Developer II

Scott Zitzmann
Manager, Banner Application Development

Technology Services, Tulane University, New Orleans, LA 70118 -- TSNOC: 504-862-8888 --