Innovative Technology and Support Services

Innovative Technology and Support Services is responsible for providing instructional support, Web application's development, on-site support, laptop walk-in support, and supervision of the University's technology Help Desk. The group is also responsible for arranging volume license software agreements, and software and hardware purchasing assistance.

Instructional support includes:

On-site support includes:

  • Technical assistance at your office/room location
  • Best-practice troubleshooting of computer-related problems
  • Virus prevention and removal
  • Installation of supported software applications

Laptop walk-in support - The Technology Services Station, offers:

  • Laptop and handheld support
  • Best-practice diagnosis of laptop problems
  • Maintenance functions such as virus prevention and removal
  • Wireless and Smartphone configuration

 Technical Support and Network Operations Center (862-8888, or x8888) is:

  • Front line of User Support
  • Creates and escalates tickets needing further attention to 2nd Level (Specialized) Technology Services staff
  • Proactively monitors all critical Tulane enterprise servers, software applications, and the university network

Technology Services, Tulane University, New Orleans, LA 70118 -- TSNOC: 504-862-8888 --