Tulane IPTV FAQ
Who gets to watch IPTV?
IPTV is available to all students living in the residence halls on the Tulane uptown campus.
What hardware and software do I need to watch IPTV on my desktop?
The IPTV desktop app is available for Mac and Windows PCs, as well as iOS and Android devices.
Desktop software minimum requirements:
- Mac: Mac OS X 10.7+ or later
- Windows: Windows 7, Windows 8, Windows RT or later
- Desktop browsers: IE9+, Chrome, Firefox, Safari 5.1+
Desktop hardware minimum requirements:
- Any Mac or Windows PC that runs the operating systems and browsers noted above
Can I watch IPTV with a smartphone or tablet?
Yes you can! There are IPTV apps for iOS devices (iPhone, iPad and iTouch),and Android devices. Visit the Apple iTunes App store, or Google Play and search for "Cox Contour"
Mobile software minimum requirements:
- iOS: Requires iOS 8.0 or later
- Android: Requires Android 4.0.3 or later
Mobile hardware minimum requirements
- iOS: any hardware capable of running iOS 8.0 or later
- Android tablets
- Nexus 7, 9, 10
- Samsung Tab Pro 10", 12.2"
- Samsung Galaxy Note 10.1"
- Motorola XOOM
- Android phones:
- HTC One M7
- Samsung Galaxy S6 Edge
- Nexus 4, 5, 6
- LG G4
- Samsung Galaxy S3 / S6 / S5
- Samsung Galaxy Note 3
- Razr Maxx HD
WIll I be able to watch the local broadcast channels with IPTV?
Yes - the local broadcast stations are included in the lineup.
What are my IPTV username and password?
When you launch the IPTV app you will be asked to enter your username and password - use your Tulane email address and password.
Can I watch IPTV on my television?
Most users who have the proper inputs/outputs to connect their computer to their television (usually, HDMI) are able to watch IPTV on their televisions. Because of built-in electronic copy protections (HDCP) on many devices, this may not work for everyone.
I don't live on campus - can I get IPTV, too?
Sorry, but as IPTV is funded by housing fees, the service is limited to those who live in the on-campus residence halls.
I live in a Tulane residence hall and should have access to IPTV but the application says I do not - why?
To confirm whether you are included in the IPTV group, send your name, Tulane username, and the name of the residence hall you live in to IPTV@tulane.edu
What is IPTV going to cost me?
There will be no extra charge for IPTV. Just like the existing campus cable TV system, the cost to operate IPTV is built in to your residence hall contract.
Why does it take so long to change channels?
As with all digital television systems, there is a lag between the time you choose a channel and when the image is displayed as the new channel data is requested from the server and then buffered for playback. Lag time is increased on a slow network connection.
Will IPTV replace the TUCAN cable TV network currently in all the residence halls?
Yes - it will eventually replace the campus traditional cable TV network.
Didn't answer your question? Write to IPTV@tulane.edu