Knowledge > General > Tulane IPTV - Getting Started
Tulane IPTV - Getting Started
Article: KB0016285 Published: 2016-02-23 Last modified: 2017-02-23

Tulane IPTV - Internet Television


IPTV, or Internet Protocol Television, is the delivery of television over the Internet instead of via traditional TV formats. Tulane Technology Services has partnered with Cox Communications to bring IPTV to Tulane residence halls and throughout the Tulane campus.

IPTV delivers a cable television-like lineup to the users' desktop (Mac and Windows) and mobile devices (iOS & Andriod). The Tulane IPTV service is intended for on-campus residents and is only available over the Tulane network - you won't be able to connect from off-campus.

Currently, IPTV is being offered in conjunction with traditional cable TV service to the residence halls. At some future date, Tulane anticipates dropping all CATV (wired) service in favor of IPTV.

Getting Started

Desktop or laptop: You can receive Cox Campus Connect IPTV through your Mac or Windows computer browser. All standard browsers are supported It even works over Tulane wi-fi! Visit the link below and log in using your full Tulane username and password.  Be sure to select Tulane as your campus location. Remember, the app won't work unless you are a Tulane campus resident and are connected to the Tulane network

Launch Cox Campus Connect on your browser:

Mobile Devices:

Apple iOS devices: Visit the Apple iTunes site for Cox Contour

Android devices: Visit the Google Play site for Cox Contour

if the Cox Campus Connect (Contour) application asks you to specify a "Service" select "Tulane" from the list, not "Residential"

NOTE: If you installed a previous version of Cox Campus Connect IPTV installed on your computer or mobile device, you MUST replace or update to the new software.  All previous version of the Cox Campus Connect software will cease to function on February 15, 2016.  You MUST upgrade before this date.

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Knowledge > General > Tulane IPTV FAQ
Article: KB0016286 Published: 2016-02-23 Last modified: 2017-02-23


Who gets to watch IPTV?
IPTV is available to all students living in the residence halls on the Tulane uptown campus.

What hardware and software do I need to watch IPTV on my desktop?
The IPTV desktop app is available for Mac and Windows PCs, as well as iOS and Android devices.

Desktop software minimum requirements:

  • Mac: Mac OS X 10.7+ or later
  • Windows: Windows 7, Windows 8, Windows RT or later
  • Desktop browsers: IE9+, Chrome, Firefox, Safari 5.1+

Desktop hardware minimum requirements:

  • Any Mac or Windows PC that runs the operating systems and browsers noted above

Can I watch IPTV with a smartphone or tablet?
Yes you can!  There are IPTV apps for iOS devices (iPhone, iPad and iTouch),and Android devices. Visit the Apple iTunes App store, or Google Play and search for "Cox Contour"

Mobile software minimum requirements:

  • iOS: Requires iOS 8.0 or later
  • Android: Requires Android 4.0.3 or later

Mobile hardware minimum requirements

  • iOS: any hardware capable of running iOS 8.0 or later
  • Android tablets
    • Nexus 7, 9, 10
    • Samsung Tab Pro 10", 12.2"
    • Samsung Galaxy Note 10.1"
    • Motorola XOOM
  • Android phones:
    • HTC One M7
    • Samsung Galaxy S6 Edge
    • Nexus 4, 5, 6
    • LG G4
    • Samsung Galaxy S3 / S6 / S5
    • Samsung Galaxy Note 3
    • Razr Maxx HD

WIll I be able to watch the local broadcast channels with IPTV?
Yes - the local broadcast stations are included in the lineup.

What are my IPTV username and password?
When you launch the IPTV app you will be asked to enter your username and password - use your Tulane email address and password.

Can I watch IPTV on my television?
Most users who have the proper inputs/outputs to connect their computer to their television (usually, HDMI) are able to watch IPTV on their televisions. Because of built-in electronic copy protections (HDCP) on many devices, this may not work for everyone.

I don't live on campus - can I get IPTV, too?
Sorry, but as IPTV is funded by housing fees, the service is limited to those who live in the on-campus residence halls.

I live in a Tulane residence hall and should have access to IPTV but the application says I do not - why?
To confirm whether you are included in the IPTV group, send your name, Tulane username, and the name of the residence hall you live in to

What is IPTV going to cost me?
There will be no extra charge for IPTV.  Just like the existing campus cable TV system, the cost to operate IPTV is built in to your residence hall contract.

Why does it take so long to change channels?
As with all digital television systems, there is a lag between the time you choose a channel and when the image is displayed as the new channel data is requested from the server and then buffered for playback. Lag time is increased on a slow network connection.

Will IPTV replace the TUCAN cable TV network currently in all the residence halls?
Yes - it will eventually replace the campus traditional cable TV network.  

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Knowledge > General > Tulane IPTV Channel Guide
Tulane IPTV Channel Guide
Article: KB0016288 Published: 2016-02-23 Last modified: 2017-02-23

Tulane IPTV Channel Guide

  • 2 WUPL (My TV)
  • 3 WWL (CBS)
  • 5 TLC
  • 7 WDSU (NBC)
  • 9 WVUE (Fox)
  • 11 WGNO (ABC)
  • 12 WYES (PBS)
  • 13 WNOL (CW)
  • 14 WLAE (PBS)
  • 17 Telemundo
  • 18 Weather Channel
  • 19 Home Shopping Network
  • 21 QVC
  • 22 BET
  • 23 A&E
  • 24 Fox News
  • 25 TNT
  • 26 FX
  • 27 MTV
  • 28 USA
  • 29 CNN
  • 30 Disney
  • 31 Nickelodeon
  • 32 Discovery
  • 33 CNN HLN
  • 34 Lifetime
  • 35 ESPN
  • 36 ESPN2
  • 37 Cox Sports
  • 38 Fox Sports
  • 39 Comedy Central
  • 40 Bravo
  • 41 VH1
  • 42 Spike
  • 43 CNBC
  • 44 E!
  • 45 SyFy
  • 49 Ion
  • 50 Univision
  • 51 WGN
  • 59 TCM
  • 60 AMC
  • 61 tru
  • 62 Hallmark
  • 63 History
  • 64 Cartoon
  • 65 ABC Family
  • 66 Travel
  • 67 Food
  • 68 HGTV
  • 69 Animal Planet
  • 70 TVLand
  • 72 MSNBC
  • 73 FS1
  • 78 Golf
  • 80 Fox Business
  • 82 SEC
  • 83 SEC
  • 84 SEC
  • 106 National Geographic
  • 110 C-SPAN2
  • 111 C-SPAN3
  • 119 OWN
  • 120 Movieplex
  • 121 Galavision
  • 151 Game Show Network
  • 152 Hallmark
  • 153 Pop
  • 160 CMT
  • 200 HBO
  • 201 HBO2
  • 202 HBO Signature
  • 203 HBO Family
  • 206 HBO Zone
  • 208 HBO Latino
  • 209 HBO
  • 210 HBO2
  • 328 FS2
  • 352 Oxygen
  • 392 INSP
  • 1732 Velocity
  • 1768 Universal
  • 1776 Palladia

 Questions or Comments?

Do you have questions or comments about the Tulane IPTV service?  Tell us now! Write to

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Knowledge > General > Tulane IPTV Troubleshooting Guide
Tulane IPTV Troubleshooting Guide
Article: KB0016287 Published: 2016-02-23 Last modified: 2017-02-23

 Tulane IPTV Troubleshooting Guide

IPTV is simple to use.  Once you've downloaded and installed the app, simply launch and choose a program from the channel guide.  Use the channel guide arrows to move through the channels.  Use the control bar to resize, fill the screen, mute, or raise and lower audio.

The image freezes, the audio stutters, or the image resolution is poor
The IPTV system will run over the wireless network but the best results often come from a wired connection.  If you are in an area with poor or congested wireless connectivity, attach your computer to the network with an Ethernet cable and try again.

The audio still stutters and the application quits without warning sometimes
The IPTV app is very processor intensive and can be affected by other apps you are running simultaneously. Shut down some of your other apps and relaunch IPTV.

 The IPTV app won't launch and gives me an error that says I'm not on the Tulane network

  • Check to make sure that you are connected to the Tulane network, with a physical Ethernet cable or over the wireless network.
  • Ensure that you are using the latest version of the Cox TV Connect application for your desktop, or mobile device. A link to the most recent application for Mac and for Windows can be found on this page. You must first UNINSTALL the IPTV app before installing a new version.

The IPTV app says that I have entered an invalid User ID or Password. Please try again

  • check to make sure you are using your correct Tulane User ID and Password
  • Make sure that under the "Service" pull down menu, you have selected "Tulane" and NOT "Residential"
  • If the problem persists, report to

I just loaded a new version of the IPTV app on my mobile device and now it doesn't work
You must first UNINSTALL the IPTV app before installing a new version

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