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University Services > Mail Services > Fall Move-In > Fall Move-In FAQ




1. What is the address I ship to?

New students living on campus are sent a mail services move-in packet to their permanent address during the first calendar week of August. Contained therein, are a detailed set of instructions on Move-In package mailing tips and procedures as well as the student's unique four digit mailbox number.  

New students living on campus will receive a mail services packet to their permanent address the first week of August. A copy of the packet will also be sent to the student's Tulane e-mail address.

The packet contains personalized information and instructions including your mailbox number, instructions for proper addressing to your mailbox and custom labels that you can affix to your packages sent during Fall Move-In and throughout the semester.

If you have not received your Fall 2017 Move-In Information packet by August 10, 2017 please e-mail


2. What is the purpose of the box number/bar code labels included in the Move-In Packet?

The labels are solely for sorting and storing items once they arrive at Tulane. The labels are carrier independent and do not affect shipping, delivery or shipping rates. Items received at Tulane with the enclosed bar code labels can be sorted and stored more effectively.

3. When can I ship my incoming student's belongings?   

You may ship them in mid-August but the most important thing to know is that they cannot arrive at Tulane any earlier than Friday August 18, 2017.  Due to logistical constraints, if any packages arrive prior to Friday August 18, 2017, they will be refused and returned to sender. The ideal time to have your packages arrive will be between Friday, August 18 and Wednesday, August 23. Due to move-in activities, items that arrive on Friday, August 25, may not be available until the next business day. If you are in an authorized early arrival program check with your program for special ship and delivery dates.

4. Does the address change after the move-in period is over?

The mailing address and box number provided in the initial packet (1st week of August) will remain the same from the beginning until the end of the academic year, including move-in, provided the student is housed on campus.

5. Should I ship a dorm refrigerator or microwave to Tulane?

As of Fall 2012 a Safe Plug Microfridge has been added to every residence hall room on campus (click here for details).

6. May vendors ship to my student?

Yes, you may have vendors ship directly to your student provided that the address includes the student's name and four digit box number (click here for proper address format).  Please keep in mind that items may not arrive prior to the official move-in date or they will be refused.

7. Is there anywhere to go shop at once we arrive?

The Tulane Bookstore, Located in the Lavin Bernick Center on campus has a full selection of items to outfit residence hall rooms. For more information please visit their website.
Tulane also operates a shuttle service which goes to several retail shopping locations off campus.

8. Will someone sign for my student's packages when they arrive at Tulane?

Tulane Mail Services signs on behalf of all on campus students for all packages from all couriers which require signature delivery.

9. What is the role of the Army ROTC in the move-in process?

During Move-In Weekend the Army ROTC Battalion provides cadets to assist with moving boxes from the temporary storage locations (FedEx trailers) to student's dorm rooms. The cadets are students at Tulane and other local universities. Cadets will as you to sign for the delivery of your packages when delivered. Tulane Mail Services helps fund the ROTC spring social based on the number of boxes delivered. The cadets are an excellent source of information to new students and parents.

10. How can I get heavy boxes back to the dorm room?

During Move-In weekend ROTC ARMY cadets with hand trucks will staff the move-in trailers and assist you with transporting your items back to the dorm rooms.
After Move-In weekend, hand trucks are available to Tulane students to borrow from Mail Services. In order to borrow a hand truck, the student is required to leave an approved form of collateral to insure the prompt return of the equipment. The following are the ONLY approved forms of collateral: Tulane ID (Splashcard), Valid Driver’s License or State ID, or Cell Phone. If leaving a cell phone the student must also leave their name and mailbox number. Hand trucks should be returned as soon as possible. Hand trucks not returned in a timely manner will be subject to a charge to the student’s accounts receivable.

11. What is my student's mailbox number?

New students living on campus will receive a mailing packet at their permanent address during the first calendar week of August. This packet will contain a detailed set of instructions for the move-in process, package mailing tips and procedures, as well as the student's unique four digit mailbox number. 

12. How are perishable items handled?

Perishable items are handled with the same care as all other items once they are received at Tulane Mail Services. Unfortunately, we do not have the resources to refrigerate individual items. However ,the mail room is a climate controlled environment. Generally, packages are available for pickup within three hours after they arrive on campus, NOT when they are signed for by mail operations staff. This time is necessary for internal processing. It is the student's responsibility to pick up packages in a timely manner, both perishable and otherwise. 

13. How do I ship my student his/her medication?

We recommend shipping medications through FedEx and/or UPS. These services are the fastest, most reliable and also provide the easiest claims processing, (should one arise). We do not recommend USPS delivery confirmation because the service is not designed for campus delivery. Please do not ship items that are immediately required upon your arrival such as medicine or critical personal items.

14. Is it okay to send cash or gift cards?

No, please do not send cash, cash equivalent, or gift cards.  We are not responsible for these items.

15. Can I use USPS delivery confirmation and insured tracking information to track my shipments?

While Mail Services receives and processes USPS delivery confirmation and insured packages on a routine basis, it has been our experience that USPS delivery confirmation and insured mail is not a consistently accurate way to track packages.

16. How do I ship a larger items, like a bike or flat screen TV, to my student?

As a general rule, if the vendor will ship it, we will receive it; however, please keep in mind that the dorm rooms have limited square footage and that when ordering larger items, Mail Services is not a storage facility. It is imperative that larger items be picked up promptly once the student has been notified of their arrival, and students are responsible for moving their large item to its final destination. Mail Services is not equipped to handle freight shipments.

17. What should I do if items are missing or damaged?

Over the last few years, less then 1% of shipments have been damaged or lost and we continue to work to reduce that likelihood. However, if your FedEx shipment is damaged, FedEx staff will be available on site to assist with placing a claim. Please retain all items and packaging materials until your claim is resolved. If an item shipped by another carrier is damaged, please contact Mail Services for assistance. In most cases, shipping claims must originate from the shipping location. If you encounter a missing shipment, please see a Mail Services representative or complete the search form.



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