Tulane Mail Services accepts packages for students from all major carriers throughout the business day. All items must be sorted and logged into our internal tracking system before the package can be picked up. An e-mail notification will be sent to the student’s Tulane e-mail address informing them that a package is available for pickup at Mail Services in Bruff. To claim a package, bring your Tulane ID (Splash Card) to the Mail Services counter in Bruff Commons. back to top
You will be required to sign for all packages.
Hand trucks are available to Tulane students to borrow from Mail Services. In order to borrow a handtruck the student is required to leave an approved form of collateral to insure the prompt return of the equipment. The following are the ONLY approved forms of collateral:
Hand trucks should be returned as soon as possible. Handtrucks not returned in a timely manner will be subject to a charge for the value of the equipment to the student’s accounts receivable. back to top
Students are responsible for immediately returning to Mail Services any items (letters and packages) you receive in error or which are not addressed to you. back to top
Mail Operations will make notation items that appear to be damaged as they are received from the carrier. If you discover additional internal damage or missing contents you must report this to the carrier. Mail Services can assist you if necessary, but all claims must be handled through the original shipper. You should not discard any packaging until the carrier tells you to do so, they may wish to inspect the item. back to top
If there appears to be a problem please have the carrier and tracking number information available before asking for assistance. back to top
Items received with a missing or incorrect mailbox number will be subject to delays in processing. Properly addressed items will get first priority and incorrectly addressed items may not be ready until late in the day or the following day depending on volume. Please click here for proper addressing information. back to top
Mail Services often receives items with an unknown name and no mailbox number, many times it is the name of a parent or person ordering merchandise for a student. Items received with a unknown recipient will be logged in based on the information on the package, these items will be held for 7 to 10 working days before being returned to the sender. To claim an item please have as much information as you can about an item, such as tracking number and name of sender.
If for any reason you are unable to pick up a package due to illness or emergency, you can designate another student to pick up the item for you. Please send an e-mail to firstname.lastname@example.org with your name and mailbox number and the name of the person you are authorizing to pick up your item. back to top
Mail Services Uptown 105 Bruff Commons (504)865-5709 | Mail Services HSC 802 Tidewater (504)988-5299 email@example.com