TUCAN - Questions or Problems?

For all questions, comments, or problems, please contact TUCAN at:

helpdesk:  (504) 862-8888   e-mail:  tucan@tulane.edu

Answers to common TUCAN questions..

How do I get cable TV in my dorm room?; All residence hall rooms on the Uptown campus are equipped to receive cable television. Using a standard coaxial cable (also called an RF cable), simply connect your cable ready television to the CATV wall outlet. The instructions that come with your television will detail this process. If you are using a VCR or converter box as your tuner, connect it to the CATV wall outlet, and then connect this to your television.

If you experience difficulties connecting your cable, you can call the TUCAN Help Line at ext. 8888, or send an e-mail message to tucan@tulane.edu.
Return to Top; I can't see all the channels on my TV. What should I do?; Most new, cable-ready televisions must be switched to "Cable TV" (or "CATV") and then programmed in order to receive all the channels of a cable system. Read the manual that came with your television to see how to do this. If your television is not cable-ready, you will probably need a cable converter box to tune the entire cable lineup

If you are still experiencing problems, call the TUCAN Help Line at ext. 8888, or send an e-mail message to tucan@tulane.edu.; Return to Top
: I lost the signal in my dorm room. Who do I contact for cable TV service?; Call the HelpDesk at ext. 8888 to report all cable television problems.
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: How do I get a message on the Video Bulletin Board?; Information about this TUCAN service can be found on the Video Bulletin Board page.

Return to Top; Does TUCAN have teleconferencing capabilities?; Yes, video conferencing and teleconferencing facilities are available. Contact Sheldon Jones at 862-8594 for information on availability and costs.
Return to Top; Can TUCAN copy a videotape or DVD for me?; TUCAN does not duplicate tapes or DVDs
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Tulane University Cable Television Network
Technology Services
Suite 103 Central Building
New Orleans, Louisiana 70118
(504) 862-8594 · (fax) 862-8087 tucan@tulane.edu

How do I get cable TV in my dorm room?

I can't see all the channels on my TV. What should I do?

I lost the signal in my dorm room. Who do I contact for cable TV service?

How do I get a message on the Video Bulletin Board?

Does TUCAN have teleconferencing capabilities?

Can TUCAN copy a videotape or DVD for me?